The first contact we get from family is done by phone letting us know you are requiring our services. This is at the time of death or pending death, so we are prepared to respond to the location the death occurs.
Every facility has a unique transfer protocol, and this will be explained to you at the time of the first call.
Once the death has occurred, we dispatch our staff to bring your loved one into our care and set a time to meet. This meeting time and location will be booked and an e-mail with information we will need will be sent off to you so you can be prepared. Alternately, you may use the form on the website to submit the deceased details.
The day of the meeting with our Justifiable Cremation staff you will be asking for the required information to finish off the details and sign paperwork we require according to legislation. Once all decisions have been made, we follow through with your request and plan the date for you to bring them home or arrange cemetery placement.
Death Certificates and the urn will be provided to you. Payment for cremation can be made by either
Visa/MasterCard, Bank Draft or Cash. An Invoice will be supplied with the ADM as the “person responsible for funeral expenses” to align with the CPP Death Benefit application process.